Microsoft has been adding artificial intelligence to nearly all its products, from Bing search to PowerPoint. Now it’s testing AI for customer support on its Xbox. According to reports Microsoft testing an Xbox Support Virtual Agent, an internal prototype of an animated character that can query Xbox Support topics with voice or text. The animated character would take information from existing Xbox Support pages to provide answers to questions players ask.
Building a chatbot that’s designed to do more than merely answer questions expands well past the initial Copilot generative AI technologies Microsoft added to its Bing search engine and Office products, off the back of its investment and partnership with OpenAI. The tech giant has made AI such a central aspect of its products that it’s added a dedicated AI Copilot button to keyboard layouts, the first change since Microsoft introduced the Windows key in 1994.
AI tech may help Microsoft’s Xbox stand apart from Sony’s upcoming PlayStation 5 Pro video game console, which is rumored to be coming out sometime this year. Apple is also reportedly looking to AI and planning its own AI enhancements for the iPhone.
